Refund Policy

1. Overview

This Refund Policy applies to all purchases made on Agenmatic, including credit packages, subscription plans, and one-time or add-on purchases (such as consumer-evidence campaigns). By making a purchase, you agree to the terms below. We are committed to transparency and fairness in all refund matters.

2. Refund Request Period

You may request a refund within 14 days of the original purchase date. Requests submitted after this period are handled at our discretion or where required by applicable law. Please include your account email and the reason for the request.

3. Credit Refunds

Credits purchased but not yet used are eligible for a full refund within the 14-day request period. Partially used credit packages may be refunded on a pro-rata basis for the remaining unused balance, subject to an administrative processing fee of up to 5%. Once credits have been consumed by the Service, they are considered used and are non-refundable.

4. Subscription Refunds

Monthly and annual subscription plans include a 14-day cooling-off period from the date of initial purchase. If you cancel within this period, you will receive a full refund. After the cooling-off period, cancellations take effect at the end of the current billing cycle and refunds are calculated on a pro-rata basis for the remaining unused portion. Annual subscriptions may, at the customer's request, be converted to monthly billing instead of refunded.

5. Non-Refundable Items

The following are not eligible for refunds:

• Credits that have been fully or partially consumed by the Service;
• Expired credits or subscription benefits;
• Custom or bespoke services agreed upon outside of standard plans;
• Charges incurred due to unauthorized account access (report these to us immediately);
• Promotional or bonus credits received through referral programs or campaigns; and
• Add-on purchases (including consumer-evidence campaigns) once the related deliverables have been generated or activated.

6. How to Request a Refund

Email us at support@agenmatic.ai with your account email, order details, and reason for the request. We will acknowledge your request within 48 hours.

7. Refund Processing & Timeline

Approved refunds are issued minus any non-refundable payment-processing fees charged by the payment provider, and are processed to your original payment method. Refunds are typically completed within 5–10 business days after approval, depending on your payment provider.

8. Disputes & Exceptions

If you disagree with our refund decision, you may escalate by providing additional documentation. In cases of suspected fraud, abuse, or violation of our Terms of Service, we reserve the right to deny refund requests and suspend account access pending investigation.

9. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date above and, where required, notify you of material changes by email or in-product notice.

10. Contact

For refund-related inquiries, contact us at support@agenmatic.ai.