Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Agenmatic's AI-powered lead discovery and outreach platform and related services (collectively, the "Service"). By registering, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Account Registration & Eligibility

To access the Service, you must register and provide accurate, current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You must be at least 16 years old (or the age of majority in your jurisdiction). By creating an account, you represent that you meet this requirement or have obtained parental permission. You may maintain only one account per individual.

3. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited bulk messages, or engage in harassment or abusive outreach;
• Violate any applicable laws, regulations, or the terms of service of any third-party platform (including any platform whose publicly available content is surfaced by the Service);
• Scrape, crawl, or harvest data through unauthorized or private access, or circumvent any platform's technical measures. The Service obtains public content only through official, documented platform APIs, in accordance with those platforms' terms;
• Impersonate others, infringe intellectual property or privacy rights, or generate unlawful, defamatory, or harmful content;
• Distribute malicious code or impose an excessive load intended to disrupt the Service; or
• Use the Service for fraudulent, discriminatory, or misleading purposes.

Violation of these rules may result in restriction, suspension, or termination of your account.

4. User Content, Consumer Evidence & Intellectual Property

You retain ownership of the content you create or upload to the Service, including business criteria, saved leads, exports, and any "consumer evidence" (such as testimonials, reviews, or purchase/consumption proof) you provide to build campaigns. By submitting such content, you grant Agenmatic a limited, worldwide, royalty-free license to use, store, and display it solely to provide and operate the Service.

You warrant that you own or have the necessary rights to all content you provide and that its use does not violate any third-party rights. The Service and its underlying software, models, and original content are owned by Agenmatic and are protected by applicable intellectual property laws.

5. Subscription & Payment Terms

Agenmatic offers both free and paid plans, including credit packages and recurring subscriptions. Paid plans automatically renew until canceled. You may cancel anytime via your account settings; cancellation takes effect at the end of the current billing period.

You authorize us to charge the payment method on file for fees and applicable taxes. We may change fees on notice; material changes will be communicated at least 30 days in advance. Refund eligibility is governed by our Refund Policy.

6. Service Availability & Maintenance

We strive to maintain continuous availability but make no guarantees of uninterrupted service. Scheduled maintenance or updates may result in downtime; we will inform users in advance when feasible. We may add, modify, or discontinue features at any time without incurring liability.

7. Support & Feedback

You may submit feedback, bug reports, or suggestions. You grant Agenmatic a royalty-free, worldwide license to use such feedback without obligation or compensation.

8. Limitation of Liability

To the fullest extent permitted by law, Agenmatic is not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service. Our total aggregate liability is limited to the amount you paid for the Service in the six (6) months preceding the claim, or one hundred US dollars (US$100) if no fees were paid.

Nothing in these Terms limits liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence.

9. Termination & Suspension

You may terminate your account at any time via your account settings. Upon termination, your access ends immediately and your content may be deleted, except where we are required to retain it by law.

We may suspend or terminate your account for violation of these Terms or applicable law, with or without notice where permitted. We are not liable for any loss resulting from termination.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Disputes shall be resolved exclusively in the state or federal courts located in Delaware, unless otherwise required by applicable consumer-protection law (for example, users in the EEA or UK retain the protections of their local laws).

11. Privacy Policy

Use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your data, including how we handle publicly available content and consumer evidence.

12. Third-Party Services

The Service may integrate with third-party services (for example, payment processors, analytics providers, and the public APIs from which lead content is sourced). Use of those services is subject to their respective terms; we are not responsible for their practices or data handling.

13. Entire Agreement

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Agenmatic regarding the Service and supersede all prior communications or agreements.

14. Changes to These Terms & Contact

We may revise these Terms at any time. We will notify you of material changes by email or through the Service and update the "Last updated" date above. Your continued use after changes constitutes acceptance of the revised Terms. For questions about these Terms, contact us at support@agenmatic.ai.